Student Accounts
The Office of Student Accounts is committed to providing unparalleled, quality service to its constituents, balancing the needs of the students and their families with the fiduciary duties to the University, minimizing the bureaucratic maze while upholding accountability for all those involved in the education process at Pepperdine.
Resources
Payment Options and Due Dates
At the beginning of each term you must choose a payment option. If no option is chosen by the first due date of the term, you will be assigned to the Simple Payment Option.
Students with a history of delinquent accounts must use the Simple Payment Option.
The Two and Three Payments Options can only be used for tuition & room/board charges less any financial aid. Simple Payment Option: The entire amount for the semester should be paid on the first business day after the add/drop period.
Two Payments Option: Tuition + room/board charges, less any aid, are divided into two payments. A $25 service charge, per term, will be applied to your account. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first business day after the add/drop period. The second payment is due 30 calendar days after the first due date.
Three Payment Option: Tuition + room/board charges, less any aid, are divided into three payments. A $50 service charge, per term, will be applied to your account. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first day after the add/drop period. The second payment is due 30 calendar days after the first due date and the third payment is due 60 calendar days after the first due date.
See "Penalties on Late Payments and Unpaid Balances" below.
How to Pay
The University will accept the following forms of payment in addition to financial aid and loans toward a student account balance: cash and checks (must be drawn on a US bank in US dollars), and wire payments (contact the Student Accounts Office for information about where to send payment).
Overpayment Refunds:
Payments in excess of the amount due the University may be rejected and returned to the payer. Students are responsible for accurate and timely payments. Any overpayment amounts accepted by the University may be refunded at the end of the term with the student's written request. A $50 processing fee will be deducted from the amount of the refund.
Checks
If paying by paper check, please be sure the student's full name and University issued ID number are on the face of the check. Check should be made payable to: Pepperdine University.
Paper checks may be dropped off in person at the Office of Student Accounts, or the Cashier's Office. The Cashier's Office is located on the second floor of the Thornton Administrative Center on the Malibu campus.
Or mail your check to:
Pepperdine University
School of Public Policy Office of Student Accounts
24255 Pacific Coast Hwy
Malibu, CA 90263-7999
eCheck:
eCheck (electronic check) payments may be made through WaveNet. You will need the routing and account number of your checking account. Students should follow the prompts and enter all their information online and the payment will be transmitted to the student's account real time, once authorized.
Wire Transfers
International Wire Transfers
Pepperdine has an International Payment Portal to provide you with an easy and secure method to make payments from your home country. This portal allows you to save on bank fees and exchange rates, access multilingual customer support, and track your payment from start to finish.
Steps to Make Payment:
1. Log into WaveNet to access your bill. At checkout, click on the International Payments – Flywire option.
2. Select your country and enter the amount due.
3. Select your preferred payment option and provide the requested payer and student information
4. Follow the payment instructions displayed to send the money to Flywire. Once your payment is received, Flywire
will process your payment and send it to Pepperdine along with your student information.
5. You can track your payment with the link provided, or create a Flywire user account to view your payment record
anytime by logging in.
For any questions, contact the multilingual, round-the-clock Customer Support Team via live-chat at pepperdine.flywire.com, email at support@flywire.com, phone or other methods available at: flywire.com/contact
Domestic Wire Transfers
If paying by domestic wire transfer, please contact the Student Accounts Office at seaversa@pepperdine.edu for the information necessary to make a domestic wire payment.
Contact Student Accounts Office at 310.506.4981 or email sppsa@pepperdine.edu.
See our policy on Penalties on Late Payments and Unpaid Balances.
Payment Refunds
Financial Aid Living Expense Refund
Financial aid refunds are automatically processed at the beginning of each term, unless the student has requested that the credit remain on the student account.
How to Request a Non-Financial Aid Refund
Other credit refunds must be requested in writing by the student. Students may contact the Office of Student Accounts in person or by phone at 310.506.4981. Email requests may be sent to sppsa@pepperdine.edu using the student's Pepperdine email account. We cannot respond to non-Pepperdine email.
As part of the refund process, the student's account will be audited and financial aid will be verified before a refund is processes.
E-Refunds
Refunds are issued to the bank account determined by the student through direct deposit. Students will be required to sign up with their bank information through WaveNet. Students who do not sign up for direct deposit will be issued a paper check that will be mailed to their local address.
Refunds for a term will not be processed until the term begins. Therefore, refunds will not be issued prior to the start of the semester. A refund also cannot be processed until there is an ending credit balance on the student account.
Overpayment Refunds
Payments in excess of the amount due the University may be rejected and returned to the payer. Students are responsible for accurate and timely payments. Any overpayment amounts accepted by the University may be refunded at the end of the term with the student's written request. A $50 processing fee will be deducted from the amount of the refund.
Penalties on Late Payments and Unpaid Balances
Students are responsible for viewing their student accounts online via WaveNet, for noting their account balances due, and for making appropriate arrangements for payments to be made by the due date. Finance charges will accrue daily on any past due balances at a rate of .027 percent.
WaveNet User Guides
Frequently Asked Questions
What is a student account?
A student account is a record of the costs to attend school. It is used to charge student fees such as tuition, room and board, and some approved miscellaneous fees. Financial aid and any payments made will also be applied to the student's account.
How can a student obtain information regarding their student account balances?
There are two ways to get information regarding a student account:
- on-line through WaveNet.
- by contacting the Office of Student Accounts in person, by phone, or e-mail. See Contact Information on the left for more details.
Be prepared to submit the following personal information in order to get a response: Student ID Number or User ID and Password (for WaveNet only).
Where can a student get information regarding loan balances/fees?
- Call the School of Public Policy Office of Financial Aid at 310.506.7493.
Where can a student get information regarding other charges?
- Room and Board Charges: contact the Housing and Residence Life Office at 310.506.7679.
- Health Charges: contact the Health Services Office at 310.506.4316.
- Insurance Coverage: contact Wells Fargo Insurance at 800.853.5899.
- Insurance Charges: contact Pepperdine Insurance Coordinator 310.506.6619.
- Parking Fines: contact Public Safety at 310.506.4700.
- Library Fines: contact the Library at 310.506.4786.
What is Guest Access?
Please see the following information regarding Guest Access
How do students access their student account?
The student account may be accessed through WaveNet.
What type of expenses/fees can be charged to the student account?
Generally, tuition and room & board charges (if the student lives on campus) will be added to the student account. If the student receives parking fines, library fines, and/or health fees, those charges may also show on the student account.
How can a student request a refund?
Financial aid refunds are automatically processed at the beginning of each term, unless the student has requested that the credit remain on the student account.
How to Request a Non-Financial Aid Refund
Other credit refunds must be requested in writing by the student. Students may contact the Office of Student Accounts in person or by phone at 310.506.4981. E-mail requests may be sent to sppsa@pepperdine.edu, using the student's Pepperdine e-mail account. The Office of Student Accounts cannot respond to non-Pepperdine e-mail.
As part of the refund process, the student's account will be audited and financial aid will be verified before a refund is processed.
E-Refunds
Refunds are issued through direct deposit, which means the funds will be sent directly to the bank account designated by the student. A refund can be expected in 7-10 days, once the refund has been posted to the student account. Students will be required to sign up online for E-Refunds with their bank account information. Students who do not sign up for E-Refunds will be issued a check that will be mailed to their local address. Refund checks will be mailed within two weeks of the date it is posted on the student's account.
Refunds for a term will not be processed until the term begins. Therefore, refunds will not be issued prior to the start of the semester. A refund also cannot be processed until there is an ending credit balance on the student account.
When are payments due?
The online student account serves as the official student "bill." The account will be updated automatically with every charge or credit posted to the student account. The amount due will be available by viewing the student account online through WaveNet and will reflect the charges, credits, amounts due, and specific due dates for each. Students are responsible for viewing their student account online, for noting the account balances due, and for making the appropriate arrangements for payment to be made by the due date which is the first day after add/drop. Students should check the "Charges Due" link in the Finance Section of the Student Center for further information.
What are the late payment penalties?
Finance charges will accrue daily on any past due balances at a rate of 0.027%.
What happens if a student is not able to pay?
Please contact the Office of Student Accounts to inform them of the situation and they will try to work with the student. This will not necessarily waive the finance charges. The student's registration/transcript requests may be placed on hold until the account is up to date. Accounts with past due balances after the term ends may be turned over to the Account Resolution Department.
What payment plans/options are available?
A payment option must be selected at the beginning of each term. If an option is not selected, the simple payment option will be designated by default. Payment options are no longer available after the first due date.
Simple Payment Option: the entire amount for the semester is due on the first day after the add/drop period. The balance of the student's account is due in full by the first day after the add/drop period of the term. Finance charges will be assessed for each payment that is late.
Two Payment Option: Tuition, room/board charges, less any aid, are divided into two equal payments. A $25 non-refundable service charge, per term, will be applied to the student's account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first day after the add/drop period. The second payment is due 30 calendar days after the first due date.
Three Payment Option: Tuition + room/board charges, less any aid, are divided into three payments. A $50 service charge, per term, will be applied to your account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first day after the add/drop period. The second payment is due 30 calendar days after the first due date and the third payment is due 60 calendar days after the first due date.
If the student's account had previously been in Accounts Resolution and is now paid off, the student will be required to pay for each future term up front before being allowed to register for that term. If using financial aid to pay for the term, all paperwork must be completed and received by Pepperdine's Financial Aid Office and any loans must be guaranteed before that aid can be counted toward the courses the student plans to enroll in.
How can a student pay from a country other than the U.S.?
The student may make a payment with a wire payment. Please contact the Office of Student Accounts at 310.506.4981 or email sppsa@pepperdine.edu to obtain the necessary information to make a wire payment.
How can a student request an address/phone number change?
Students make the changes online through WaveNet or by contacting the Office of Student Accounts in writing (by fax, mail, or Pepperdine e-mail) to communicate your new address/phone number.
What happens if a student drops/adds a class?
Most students should be able to add/drop online through the end of the add/drop period. If the student is withdrawing completely from the semester, a $150.00 Withdraw Fee or a percentage of the tuition charges may still be due based on the date the student withdrew from the University. The student must also notify the school in writing. See Withdrawal Procedures.
What if a student withdraws or transfers to another school/university?
The student will need to notify Admissions, Student Services, and Financial Aid in writing that they are planning to leave/withdraw from the University. Any balance left on the student account will need to be paid in full before transcripts will be released. Also indicate any change in address and/or phone number. (If the student is currently living on campus, they will also need to check out of the room and notify the Housing and Residence Life Office. They will then make any necessary adjustments to the housing charges the student incurred for that semester.)