How can a student obtain information regarding their student account balances?
Where can a student get information regarding loan balances/fees?
Where can a student get information regarding other charges?
What type of expenses/fees can be charged to the student account?
What if a student withdraws or transfers to another school/university?
1. What is a student account ?
A student account is a record of the costs to attend school. It is used to charge student fees such as tuition, room and board, and some approved miscellaneous fees. Financial aid and any payments made will also be applied to the student's account.
2. How can a student obtain information regarding student account balances?
There are two ways to get information regarding a student account:
Be prepared to submit the following personal information in order to get a response: Student ID Number or User ID and Password (for WaveNet only)
3. Where can a student get info regarding loan balances/fees?
4. Where can a student get info regarding other charges?
Please see the following information regarding Guest Access: http://services.pepperdine.edu/c2c/student/manageguestaccess.htm
6. How does a student access my student account?
The student account may be accessed through WaveNet, where a student can send an e-mail invitation to their designee for guest access.
7. What type of expenses/fees can be charged to a student account?
Generally, tuition and room & board charges (if the student lives on campus) will be added to the student account. If the student receives parking fines, library fines, and/or health fees, those charges may also show on the student account.
8. How can a student request a refund?
Financial aid refunds are automatically processed at the beginning of each term, unless the student has requested that the credit remain on the student account.
How to Request a Non-Financial Aid Refund
Other credit refunds must be requested in writing by the student. Students may contact the Office of Student Accounts in person or by phone at 310.506.4981. E-mail requests may be sent to SPPSA@pepperdine.edu, using the student's Pepperdine e-mail account. The Office of Student Accounts cannot respond to non-Pepperdine e-mail.
As part of the refund process, the student's account will be audited and financial aid will be verified before a refund is processed.
E-Refunds
Refunds are issued through direct deposit, which means the funds will be sent directly to the bank account designated by the student, once the refund is processed. Students will be required to sign up online for E-Refunds with their bank account information. Students who do not sign up for E-Refunds will be issued a check that will be mailed to their local address. Refund checks will be mailed within two weeks of the date it is posted on the student's account.
Refunds for a term will not be processed until the term begins. Therefore, refunds will not be issued prior to the start of the semester. A refund also cannot be processed until there is an ending credit balance on the student account.
The online student account serves as the official student "bill." The account will be updated automatically with every charge or credit posted to the student account. The amount due will be available by viewing the student account online through WaveNet and will reflect the charges, credits, amounts due, and specific due dates for each. Students are responsible for viewing their student account online, for noting the account balances due, and for making the appropriate arrangements for payment to be made by the due date.
10. What are the late payment penalties?
Finance charges will accrue daily on any past due balances at a rate of 0.027%.
11. What happens if a student is not able to pay?
Please contact the Office of Student Accounts to inform them of the situation and they will try to work with the student. This will not necessarily waive the finance charges. The student's registration/transcript requests may be placed on hold until the account is up to date. Accounts with past due balances after the term ends may be turned over to the Account Resolution Department.
12. What payment options are available?
A payment option must be selected at the beginning of each term. If an option is not selected, the simple payment option will be designated by default. Payment options are no longer available after the first due date.
Simple Payment Option: the entire amount for the semester is due on the first day after the add/drop period. The balance of the student's account is due in full by the first day after the add/drop period of the term. Finance charges will be assessed for each payment that is late.
Two Payment Option: Tuition, room/board charges, less any aid, are divided into two equal payments. A $25non-refundable service charge, per term, will be applied to the student's account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first day after the add/drop period. The second payment is due 30 calendar days after the first due date.
Three Payment Option: Tuition + room/board charges, less any aid, are divided into three payments. A $50 service charge, per term, will be applied to your account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first day after the add/drop period. The second payment is due 30 calendar days after the first due date and the third payment is due 60 calendar days after the first due date.
If the student's account had previously been in Accounts Resolution and is now paid off, the student will be required to pay for each future term up front before being allowed to register for that term. If using financial aid to pay for the term, all paperwork must be completed and received by Pepperdine's Financial Aid Office and any loans must be guaranteed before that aid can be counted toward the courses the student plans to enroll in.
13. How can a student make a payment from a country other than the U.S?
The student may make a payment with a wire payment. Please contact the Office of Student Accounts at 310.50.4981 or email SPPSA@pepperdine.edu to obtain the necessary information to make a wire payment.
14. How can a student request an address/phone number change?
Students make the changes online through WaveNet or by contacting the Office of Student Accounts in writing (by fax, mail, or Pepperdine e-mail) to communicate your new address/phone number.
15. What happens if a student drops/adds a class?
Most students should be able to add/drop online through the end of the add/drop period. If the student is withdrawing completely from the semester, a $150.00 Withdraw Fee or a percentage of the tuition charges may still be due based on the date the student withdrew from the University. The student must also notify the school in writing. See Withdrawal Procedures.
16. What if the student withdraws or transfers to another school/university?
The student will need to notify Admissions, Student Services, and Financial Aid in writing that they are planning to leave/withdraw from the University. Any balance left on the student account will need to be paid in full before transcripts will be released. Also indicate any change in address and/or phone number. (If the student is currently living on campus, they will also need to check out of the room and notify the Housing Office. They will then make any necessary adjustments to the housing charges the student incurred for that semester.)
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