At the Council for Foreign Relations blog, Isobel Coleman shares how the World Bank Institute is using Gov 2.0 tools through their Information and Communication Technology For Governance (ICT4Gov) project:

The philosophy behind ICT4Gov is that increased civic participation leads to better governance. For instance, if citizens can provide feedback to government about service delivery, and even rate the quality of specific programs, then government will have more information to prioritize service delivery and should be more accountable to citizens. Technology, especially increasingly ubiquitous cell phones, but also the Internet, makes it easier for ordinary people to engage directly with government; citizens become better advocates for getting the services that they most need, and governments can deliver those services more effectively.

You can read more here. Thanks to Tiego Peixoto at Participatory Budgeting for drawing this to our attention.